At marthé, we take pride in the craftsmanship of our jewelry. In compliance with the Consumer Act of the Philippines (RA 7394), we offer returns and exchanges under specific conditions.
Please Note: Under Philippine law, change-of-mind returns are not legally mandated. We highly encourage you to review our sizing guides and product details carefully before purchasing.
Eligibility Criteria for Returns
To qualify for a return or exchange, your item must meet the following conditions:
- The request must be submitted within 7 calendar days from the date of delivery.
- The item must be unworn, unused, and in the same condition that you received it.
- It must be in its original packaging, including the jewelry box, pouches, authenticity cards, and tags.
- Proof of purchase (invoice or order confirmation) must be provided.
Valid Reasons for Returns & Exchanges
- Defective or Damaged Goods: Manufacturing defects or damage sustained during transit.
- Incorrect Item Delivered: If the item you received does not match your order confirmation.
- Sizing Issues (Excluding Custom Pieces): Exchanges for a different size are subject to stock availability.
Non-Returnable Items
- Custom-made, personalized, or engraved jewelry pieces.
- Items purchased during a clearance or final sale.
How to Process a Return
- Contact our customer care team at contactus@marthe.store or via our social media channels with your Order Number and photos/videos of the item.
- Once approved, we will provide instructions on where to send the package.
- For defective or incorrect items, marthé will shoulder the return shipping costs. For size exchanges, the customer will cover the return and resale shipping fees.